Managed IT Services from SCS: Your Partner in Technology
In today’s fast-paced digital landscape, managing your IT infrastructure effectively is critical to staying competitive. At SCS, we understand that every business has unique technology needs. That’s why we offer comprehensive Managed IT Services tailored to provide reliable, proactive support for a fixed monthly fee. With SCS as your trusted Managed Services Provider (MSP), you can focus on growing your business while we handle the complexities of your IT systems.
What Are Managed IT Services?
Managed IT Services involve outsourcing specific IT functions to a trusted provider like SCS. For a predictable monthly fee, we monitor, manage, and maintain your IT infrastructure to ensure optimal performance, security, and reliability. Our services are designed to scale with your business, offering everything from network management and cybersecurity to helpdesk support and cloud solutions.
Key Features of SCS Managed IT Services:
- Proactive Maintenance: Regular updates and maintenance to prevent downtime and keep your systems running smoothly.
- Cybersecurity Protection: Comprehensive threat detection and mitigation to safeguard your data and operations.
- Scalable Solutions: Flexible services that grow with your business needs.
- Dedicated Support Team: Experienced IT professionals ready to assist with any challenges.
Benefits of Choosing SCS as Your MSP
- Cost Predictability: With a fixed monthly fee, you can easily budget for IT expenses without unexpected surprises.
- Improved Efficiency: Proactive maintenance minimizes downtime, ensuring your team stays productive.
- Enhanced Security: Our cybersecurity measures protect your business from ever-evolving threats.
- Access to Expertise: Gain access to a team of skilled IT professionals without the expense of in-house hires.
- Focus on Core Business: Leave the IT complexities to us while you focus on achieving your business goals.
- Scalable Growth: Our solutions adapt to your needs, whether you’re a small business or a growing enterprise.
Why SCS?
As a full-service IT consultancy, SCS has the expertise and resources to deliver reliable and effective managed IT services. Our approach is client-focused, meaning we work closely with you to understand your unique challenges and provide solutions that align with your goals. With years of experience and a proven track record, SCS is the partner you can trust for all your IT needs.
Get Started Today
Take the first step towards simplifying your IT operations and boosting your business efficiency. Contact SCS today to learn more about our Managed IT Services and how we can support your success.
Contact Us or call 601.939.733 to schedule a consultation.
Service Options
| BASIC | STANDARD | PREMIUM | |
|---|---|---|---|
| User/Endpoint Device Management | |||
| Anti-virus and Anti-Malware Software and Monitoring | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Endpoint Detection and Response - Real-time monitoring, data analytics, and automated response to detect and investigate threats | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| RMM - Remote Management | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Device Health Monitoring & Alerting | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Monthly Operating System Patching | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| On-Demand / Critical Device OS Patching | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Active System Monitoring - Real-time statistics that exceed set benchmarks for hard drive space, memory usage, CPU usage --Monthly Report | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Onboarding / Offboarding Systems and Users | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| HelpDesk Tier 1 Support* | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| AMonthly Live Check-ins -- Review any questions, concerns and monthly activity reportsg | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Desktop Optimization - Quarterly review of event logs and applying current device drivers and firmware | Not Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| System Monitoring & Preventative Error Checking | Not Included in Premium Plan | Included in Standard Plan | Included in Premium Plan |
| Escalated Support** | Not Included in Basic Plan | Not Included in Standard Plan | Included in Premium Plan |
| Onsite Support | Standard Rate | Standard Rate | VIP Rate |
| NETWORK DEVICE MANAGEMENT (FIREWALLS, SWITCHES, ROUTERS, AP'S) | |||
| Monthly Device Health Check | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| On-Demand / Critical Patching - 3rd party required | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Lifecycle & Renewal Management - Warranty and End-Of-Life Renewals | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Maintain Network Documentation & Diagrams | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Quarterly Firmware Patching & Updates | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Remote ISP Outage Troubleshooting & Resolution - Act as Liaison | Not included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Remote Network Equipment Troubleshooting | Not included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| HelpDesk Tier 1 Support* | Not included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Escalated Support** | Not Included in Basic Plan | Not Included in Standard Plan | Included in Premium Plan |
| Monthly Firmware Release - Review & Apply if needed | Not Included in Basic Plan | Not Included in Standard Plan | Included in Premium Plan |
| Technical PoC for Carrier Needs - Act as Liaison | Not Included in Basic Plan | Not Included in Standard Plan | Included in Premium Plan |
| Onsite Support | Standard Rate | Standard Rate | VIP Rate |
| SERVER DEVICE MANAGEMENT | |||
| Anti-Virus and Anti-Malware Software and Monitoring | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Endpoint Detection and Response - Real-time monitoring, data analytics, and automated response to detect and investigate threats | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| RMM - Remote Management | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Device Health Monitoring & Alerting | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Monthly Operating System Patching | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| On-Demand / Critical Device OS Patching | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Monthly Live Check-ins -- Review any questions, concerns and monthly activity reports | Included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Monthly Log Reviews | Not included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Server Role Support | Not included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| HelpDesk Tier 1 Support* | Not included in Basic Plan | Included in Standard Plan | Included in Premium Plan |
| Escalated Support** | Not Included in Basic Plan | Not Included in Standard Plan | Included in Premium Plan |
| Onsite Support | Standard Rate | Standard Rate | VIP Rate |
* Helpdesk Tier 1 Support Includes:
- Responding to client emails/calls and collecting customer requests and data
- Active Directory / O365 / M365 account creations/deletions for onboarding and offboarding
- Configuring OS, installing SCS security applications and customer applications on newly purchased systems from SCS
- Performing data migrations from old systems to new systems
- Providing customers with basic computer hardware / operating system troubleshooting
- Providing customers with M365 basic application troubleshooting
- Providing customers with SCS security application troubleshooting
- Verifying printers can receive test prints from Microsoft and business applications
- Verifying successful backups if customer is using SCS's Managed Backup services; escalate to Tier 2 for issues
- Providing customers with basic VPN troubleshooting on firewalls purchased from or approved by SCS
- Performing diagnostic tasks and/or gathering required information on switches and/or routers needed for Escalated support
- Performing diagnostic tasks and/or gathering required information needed for Escalated support, and if necessary, performing reboots of wireless APs
- Packaging and handling of new equipment
- Decommissioning of old equipment
- Assisting with Voicemail resets
- Assist with procuring desk phones if needed
- 2 Factor Authentication Management and implementation
- Creating tickets for Escalated support
** Escalated Support Includes:
- Providing advanced support of firewalls, switches, routers, and AP's
- Providing advanced support of server role issues
- Providing server hardware support
- Providing customers with advanced computer hardware / operating system troubleshooting
- Providing customers with M365 advanced application troubleshooting
- Troubleshooting backup issues if customer is using SCS's Managed Backup services
- Providing customers with advanced VPN troubleshooting on firewalls purchased from or approved by SCS
- Providing customers with support for SCS applications