Managed IT Services from SCS: Your Partner in Technology

In today’s fast-paced digital landscape, managing your IT infrastructure effectively is critical to staying competitive. At SCS, we understand that every business has unique technology needs. That’s why we offer comprehensive Managed IT Services tailored to provide reliable, proactive support for a fixed monthly fee. With SCS as your trusted Managed Services Provider (MSP), you can focus on growing your business while we handle the complexities of your IT systems.

What Are Managed IT Services?

Managed IT Services involve outsourcing specific IT functions to a trusted provider like SCS. For a predictable monthly fee, we monitor, manage, and maintain your IT infrastructure to ensure optimal performance, security, and reliability. Our services are designed to scale with your business, offering everything from network management and cybersecurity to helpdesk support and cloud solutions.

Key Features of SCS Managed IT Services:

  • Proactive Maintenance: Regular updates and maintenance to prevent downtime and keep your systems running smoothly.
  • Cybersecurity Protection: Comprehensive threat detection and mitigation to safeguard your data and operations.
  • Scalable Solutions: Flexible services that grow with your business needs.
  • Dedicated Support Team: Experienced IT professionals ready to assist with any challenges.

Benefits of Choosing SCS as Your MSP

  • Cost Predictability: With a fixed monthly fee, you can easily budget for IT expenses without unexpected surprises.
  • Improved Efficiency: Proactive maintenance minimizes downtime, ensuring your team stays productive.
  • Enhanced Security: Our cybersecurity measures protect your business from ever-evolving threats.
  • Access to Expertise: Gain access to a team of skilled IT professionals without the expense of in-house hires.
  • Focus on Core Business: Leave the IT complexities to us while you focus on achieving your business goals.
  • Scalable Growth: Our solutions adapt to your needs, whether you’re a small business or a growing enterprise.

Why SCS?

As a full-service IT consultancy, SCS has the expertise and resources to deliver reliable and effective managed IT services. Our approach is client-focused, meaning we work closely with you to understand your unique challenges and provide solutions that align with your goals. With years of experience and a proven track record, SCS is the partner you can trust for all your IT needs.

Get Started Today

Take the first step towards simplifying your IT operations and boosting your business efficiency. Contact SCS today to learn more about our Managed IT Services and how we can support your success.

Contact Us or call 601.939.733 to schedule a consultation.

Service Options

BASIC STANDARD PREMIUM
User/Endpoint Device Management
Anti-virus and Anti-Malware Software and Monitoring Included in Basic Plan Included in Standard Plan Included in Premium Plan
Endpoint Detection and Response -- Real-time monitoring, data analytics, and automated response to detect and investigate threats Included in Basic Plan Included in Standard Plan Included in Premium Plan
RMM - Remote Management Included in Basic Plan Included in Standard Plan Included in Premium Plan
Device Health Monitoring & Alerting Included in Basic Plan Included in Standard Plan Included in Premium Plan
Operating System Patching Quarterly Monthly Monthly
Critical/0-Day Device OS Patching Included in Basic Plan Included in Standard Plan Included in Premium Plan
Onboarding New Systems and New Users in Active Directory Included in Basic Plan Included in Standard Plan Included in Premium Plan
Offboarding Systems and Users in Active Directory Included in Basic Plan Included in Standard Plan Included in Premium Plan
Monthly Virtual Meeting Check-Ins -- Q&A and review monthly activity reports Included in Basic Plan Included in Standard Plan Included in Premium Plan
Tablet Support Not Included in Basic Plan Included in Standard Plan Included in Premium Plan
Quarterly review of event logs Not Included in Basic Plan Included in Standard Plan Included in Premium Plan
Quarterly device drivers and firmware updates (as needed) Not Included in Basic Plan Included in Standard Plan Included in Premium Plan
System Monitoring & Preventative Error Checking Not Included in Basic Plan Included in Standard Plan Included in Premium Plan
Update and Configure OS and install security applications on newly purchased PCs Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
Assist with Voicemail and Desk Phones Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
HelpDesk Tier 1 Support* Included in Basic Plan Included in Standard Plan Included in Premium Plan
Help Desk Tier 2 Support Escalation ** Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
VIP Hourly Rate Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
NETWORK DEVICE MANAGEMENT (FIREWALLS, SWITCHES, ROUTERS, AP'S)
Monthly Device Health Check Included in Basic Plan Included in Standard Plan Included in Premium Plan
Critical/0-Day Patching - 3rd party required Included in Basic Plan Included in Standard Plan Included in Premium Plan
Firmware Patching & Updates (as needed) Bi-annually Quarterly Monthly
Remote ISP Outage Troubleshooting & Resolution - Act as Liaison Not included in Basic Plan Included in Standard Plan Included in Premium Plan
Remote Network Equipment Troubleshooting Not included in Basic Plan Included in Standard Plan Included in Premium Plan
Maintain Network Documentation & Diagrams Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
Act as Liaison for Phone and Internet Carrier Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
HelpDesk Tier 1 Support* Not included in Basic Plan Included in Standard Plan Included in Premium Plan
Help Desk Tier 2 Support Escalation ** Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
VIP Hourly Rate Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
SERVER DEVICE MANAGEMENT
Anti-Virus and Anti-Malware Software and Monitoring Included in Basic Plan Included in Standard Plan Included in Premium Plan
Endpoint Detection and Response - Real-time monitoring, data analytics, and automated response to detect and investigate threats Included in Basic Plan Included in Standard Plan Included in Premium Plan
RMM - Remote Management Included in Basic Plan Included in Standard Plan Included in Premium Plan
Device Health Monitoring & Alerting Included in Basic Plan Included in Standard Plan Included in Premium Plan
Operating System Patching Quarterly Monthly Monthly
Critical/0-day Device OS Patching Included in Basic Plan Included in Standard Plan Included in Premium Plan
Monthly Virtual Meeting Check-Ins -- Q&A and review monthly activity reports Included in Basic Plan Included in Standard Plan Included in Premium Plan
Monthly Log Reviews Not included in Basic Plan Included in Standard Plan Included in Premium Plan
HelpDesk Tier 1 Support* Not included in Basic Plan Included in Standard Plan Included in Premium Plan
Help Desk Tier 2 Support Escalation ** Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan
VIP Hourly Rate Not Included in Basic Plan Not Included in Standard Plan Included in Premium Plan

* Helpdesk Tier 1 Support Includes (Remote Only):

  • Basic Support
  • M365 basic office tools assistance
  • Computer hardware / operating system troubleshooting
  • Support SCS Managed Security applications
  • Printer Troubleshooting
  • Performing reboots of wireless APs
  • VPN troubleshooting
  • 2 Factor Authentication Support
  • Verify successful backups if using SCS's Managed Backup services

** Help Desk Tier 2 Support Escalation Includes (Remote Only):

  • Enhanced Support
  • Firewalls, switches, routers, and AP's
  • Server hardware and operating system support
  • Computer hardware / operating system troubleshooting
  • M365 enhanced troubleshooting
  • Advanced VPN troubleshooting
  • Managed Security Applications Support
  • SCS's Managed Backup Support

Terms of Service are available in our MSP Terms of Service.